Summary: 

Responsible for ticket & lesson sales, answering phones and supplying great customer service by performing the following duties in a fast, friendly accurate, safe manner.

Duties and Responsibilities:

• Responsible for selling tickets and lessons, including receiving payments, making change, balancing the money box daily.

• Responsible for scheduling private ski and snowboard lessons.

• Answers telephone and responds to customer inquiries.

• Performs light office duties; filing, copying, data input.

• Responsible for general cleanliness of lodge, including cleaning tables and spot sweeping.

• Sweeps offices and hallways daily, including empting trash and recycling bins.

• Responsible for watching customers and ensuring there are no customer problems within the lodge, including noise control and safety issues.

• Handles customer questions and problems when possible and reports any problems to management team when necessary.

• Helps with light kitchen duties when needed, including but not limited to washing dishes.

• Helps with light duties in rental shop when needed.

• Responsible for cleaning the restrooms daily, including sweeping and mopping the floors and cleaning the toilets and sinks and supplying paper products when needed.

• Other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills:

To perform this job successfully, a working knowledge of Google Suite software is required.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms; talk and hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Employment Benefits:

· Free Maple Season Pass for Employee

· Discounted Season Pass for Spouse/Children

· Discounted Lessons for Spouse/Children

· 20% Discount off concessions while working

· 20% Discount off rental shop purchases including seasonal rentals